S-Health no longer counts steps on my Samsung Galaxy Smartphone

If you own a Samsung Galaxy S5, Galaxy S4 or Galaxy Note 3, then you have the app S-Health automatically installed, which allows you to monitor and train your fitness. A function that is integrated into S-Health on the Samsung Galaxy smartphones, is the so-called pedometer. This pedometer uses a sensor of the smartphone, which detects vibrations. Based on the sequence of shocks the app recognise a walk and then declared these as steps. The pedometer is thus one of the most important and interessting features that are available in S-Health.

Now it may be that S-Health on your Samsung Galaxy smartphone does not count steps anymore. If so, we would like to show you a way how to get the pedometer working again.

For this you have to navigate to the system Settings of Android and open here the application manager. Change within the manager on the tab "All", then search for the app S-Health. When you found it tap on it to show the app information.

Next, tap on the button "Force Stop" and then "Uninstall Updates". This will reset the app S-Health to factory condition, but without deleting data that is saved in the app. (It is always worth to do a backup of your data). After the updates of S-Health are uninstalled, open S-Health as usual. The new update is now reloaded, and then S-Health should again count  the steps that you went with your Samsung Galaxy Smartphone.



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Comments (34)

  1. Dee

Hi there. This is a bit different but maybe you guys can help.... the app is not syncing my workouts from my watch properly! Any suggestions please? Thanx so much

 
  1. Bullroarer

Worked for me on my Galaxy S5 after the AT&T update.

 
  1. Shannon

I used these steps about 2 weeks ago and it corrected the problem, but it has since stopped again and these steps now do not work to correct it. Seems to me that it might fall under apps that they no longer care if "older" phones like a Samsung...

I used these steps about 2 weeks ago and it corrected the problem, but it has since stopped again and these steps now do not work to correct it. Seems to me that it might fall under apps that they no longer care if "older" phones like a Samsung Galaxy S5 work with. A phone manufacturer is counting on us getting annoyed with things not working and buying a replacement. They aren't likely focusing on phones older than the 2 newest generations. That being said... if anyone comes up with another fix for it please share because I'm stubborn and I really only NEED a phone for emergencies, so I'm going to get my money's worth out of this one.

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  1. Sandra futch

Step couter no longer counts steps. Have tried many suggested remedies..none work

 
  1. Daniel

My S5 does not give an option when I force stop it to uninstall updates. No downloaded app will count steps.

 
  1. Xross

S health is missing steps from my walks. The app has always worked perfectly, but in the Las few weeks it's missing half my daily steps.

 
  1. Tom

Didn't work. Shows same number of steps as before...missing about 2,000 steps from morning walk.

 
  1. Philtration

Mine was counting but no loger counting every step.<br />I did exactly what was shown above and it wiped out my entire history. Not even sure if it is working correctly now after losing everything after you said it would not happen.<br />My fault...

Mine was counting but no loger counting every step.<br />I did exactly what was shown above and it wiped out my entire history. Not even sure if it is working correctly now after losing everything after you said it would not happen.<br />My fault for believing this without digging deeper.

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  1. Andrea

I have done this and the app is still not working. Samsung has gone from a number 10 to a number 2 in my eyes

 
  1. George

I received new mgmt software update from AT&T today aand now my step counter for my S Health App is not working. Tried the force stop and uninstalled updates and reinstalled the new version of S Health. Counter is still not working.

 
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