Samsung Galaxy S5 is not recognized by Windows


If you want to connect the Samsung Galaxy S5 with your PC via USB cable to transfer files and data,it may happen under Windows 7 or Windows 8 that the smartphone is not recognized correctly. An error message might be, for example: "Device Not Recognized" or "driver could not be installed."

We present you here three ways to solve this problem with the USB connection.

1. Restart Samsung Galaxy S5

Probably the simplest way and what you should definitely try first is that you disconnect the Samsung Galaxy S5 from the USB cable and turn the smartphone off. Wait about three minutes and then turn the Galaxy S5 on again.

Is the smartphone fully powered up again, reconnect it to windows with the USB cable. Now the PC should connect the Samsung Galaxy S5 by installing the correct drivers. Samsung Kies and mass storage access should now no longer be a problem. If not, try number two:

2. Enable USB Debugging on your Samsung Galaxy S5

Now open in your Samsung Galaxy S5 settings from the Home Screen --> Applications --> Settings .

Navigate now to developer options and you will find there the box "USB debugging". Activate it and confirm the information subsequent message with "OK". If the developer options aren´t unlocked so far, you can do this using the following instructions:

Enable developer mode on the Samsung Galaxy S5

Now connect the Samsung Galaxy S5 again via USB cable to the computer. At least now the Windows PC should recognize your phone.

3. Check USB cable

Try a different USB cable to connect the Samsung Galaxy S5 with the PC . Some USB cables will not work correctly, so you should make sure that your cable works properly.



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Comments (34)

  1. Sheral Foster

I have tried all of the suggestions and still I get "Unknown USB Device (Port Reset Failed) when connecting Galaxy Samsung S5 to PC to access pictures.'

 
  1. SP

I've tried all 3 suggestions and it still won't work. I'm running Win 7 64 bit system.

 
  1. SamsungUser

Same problem. Windows 10 (upgraded from Windows 7) did not recognize my Samsung Galaxy S5 phone using either the USB 3 cable that came with the phone or an older USB 2 cable. When I moved the cable from the high speed USB 3 port on the side to...

Same problem. Windows 10 (upgraded from Windows 7) did not recognize my Samsung Galaxy S5 phone using either the USB 3 cable that came with the phone or an older USB 2 cable. When I moved the cable from the high speed USB 3 port on the side to the USB 2 port on the back Windows installed the driver and recognized the phone. Then I could move the cable back to the USB 3 port and work with the phone using the USB 3 cable that came with the phone for fast transfers. This is a Toshiba All-In-One computer.

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  1. OpenMan

Hi,I had the problem with S5 ans S6. I also have Sony A3. Sony A3 installs Sony PC companion. When this app is loaded (you can see it in list of hidden icons - the little arrow next to the clock) close it. After doing so connecting my Samsung...

Hi,I had the problem with S5 ans S6. I also have Sony A3. Sony A3 installs Sony PC companion. When this app is loaded (you can see it in list of hidden icons - the little arrow next to the clock) close it. After doing so connecting my Samsung devices worked.

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  1. SamsungMyLove

seriously ? #28 Notsure, Samsung is company that works globally. It's the number 1 android company..

 
  1. NotSure

Your Samsung S5 phone is not detected by Windows 10 because Samsung is not a very well know manufacturer. Windows 10 - Microsoft, is a very respectable and intelligent company that would only have pre-loaded drivers for popular phone...

Your Samsung S5 phone is not detected by Windows 10 because Samsung is not a very well know manufacturer. Windows 10 - Microsoft, is a very respectable and intelligent company that would only have pre-loaded drivers for popular phone manufacturers. Unfortunately, not many people use Samsung phones. Therefore it would be a waste to preload the drivers on such a great operating system.

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  1. Sandra Browning

Thank you #26 ScottsProjects that work perfectly for me and having a video to watch and listen to was much more informative.

 
  1. Gol_Stoan

What worked for me was using a regular Micro USB cable instead of the USB 3 cable that came with the phone.

 
  1. ScottsProjects

The best way to transfer files from a Samsung device to your computer when it is not being recognized as an MTP is to use Samsung SideSync. Samsung SideSync has the MTP driver built into the program so it will recognize your device as a MTP. I...

The best way to transfer files from a Samsung device to your computer when it is not being recognized as an MTP is to use Samsung SideSync. Samsung SideSync has the MTP driver built into the program so it will recognize your device as a MTP. I made a video on how to transfer media files with Samsung SideSync: <br /><br />https://www.youtube.com/watch?v=eBXaL8-MPXc

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  1. Alaxee

After applying all it didn't worked for me ;-) so much annoyed my S5 not connecting with may laptop having Win 10

 
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