Samsung Galaxy S9 Touch Panel locked – Solution

There are several messages on the Samsung Galaxy S9 that you may never have seen before. This may include the following: "Touch input disabled - To prevent the problem from recurring, check that the proximity sensor is blocked".

This message always appears if the option "Disable accidental touch input" is activated in the settings.

And only if the light sensor or the proximity sensor has detected a dark object directly. Therefore there are now two possibilities that this message disappears on the Samsung Galaxy S9 again:

Option 1: Check whether the sensors of the Samsung Galaxy S9 are covered

This can be the case or a display protection film.

  • Protective film: Check if it is too thick or if the sensors next to the ear cup are not working
  • Protective case: Check if it fits on the S9 and the sensors are not covered

Option 2: "Disable accidental touches" in the preferences

By navigating to the preferences of your Samsung Galaxy S9 and opening the menu item "Display". Now scroll all the way down until you see the "Block accidental touch input" Uncheck this option to disable.

The message "Touch input disabled - To prevent the problem from recurring, check that the proximity sensor is blocked" no longer displayed on the Samsung Galaxy S9.

However, you should make sure that the proximity sensor or the light sensor of your Samsung Galaxy S9 is still working correctly. You perform this test using the secret service menu. Search for the manual via our page search at the top navigation bar.

 


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