PUBG Mobile crashes constantly on Android Smartphone - Tip

If you play the online game PUBG Mobile on your Android Smartphone, it can happen that the game crashes constantly and does not work correctly.

For this reason we want to give you here today a tip on how to fix problems and bugs that occur in connection with the app PUBG Mobile on Android:

To do this, the data and the cache of the PUBG Mobile App are deleted. We will explain to you here exactly how this works in detail.

Before you start, please check that you have saved your data in the game, for example via Google Play games. Once that has been clarified, then we can get started:

Empty data and cache in the PUBG Mobile app to prevent crashes in the future

  1. Open the settings
  2. Select apps on your Android smartphone - you should now see all apps installed on your smartphone in a list
  3. Select PUBG Mobile and then "Save"
  4. You will now see two buttons: Delete data Clear cache
  5. Select both buttons one after the other

The app data are now reset and the smartphone should now be restarted once. Afterwards you can open PUBG Mobile again.

Now you have to enter your access data and you should be able to use the game again as usual. Crashes should no longer occur.

You now know how to proceed if the game PUBG Mobile crashes and does not work correctly.

 


Comments (33)

This comment was minimized by the moderator on the site

I have been playing pubg from long back
And now I just noticed that
The layout of controls which we use to play r coming on my mobile screen after I close the screen also
Please help me what should I do now
I am using OnePlus 6

 
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I play PUBG on my Amazon Fire Tablet 8, and it crashed a lot, even 3 Times in one game, do you have any tips on how I can stop that or lessen the crashes?

 
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My app crashes soon as i open the app been doing this since the update haven't plan been able to play in a while I have Moto E

 
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My app keeps crashing on samsung tab a while landing.

 
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Same here with Samsung galaxy tab a t385

 
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Same here (Samsung J3 2017)

 
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Anyone have found a solution for the game crashing down on a galaxy note 3 ?

 
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Me too after the updates

 
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samsung galaxy note 3 same problem game crashes.

 
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Mine too I play in Samsung note 3 and it crashes when landing

 
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I have Note3 & this problem?

 
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Same here bro.

 
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Same here. I'm using note 3 also
It's happening after new update

 
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Anyone found solution?

 
This comment was minimized by the moderator on the site

It totally works. Just log in again.

 
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After the the 0.11 my game crash constantly don't know what to do can u please help me. This crashing problem was not occur before just the new update came and its happening

 
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Same here..But not on smart phone though. On android tablet .. Game freezes and crashes everytime i land from parachute cant even get a single good game any mode..

 
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SAME bro and I thought clearing the cache and data will fix it but it just delete my maps and only erangle left........I even tried the repair button but it didn't work

 
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I play on a alcetal 7 and i factory reset my phone and uninstalled updates for the apps I don't need cleared all the data on the apps and force stopped them. And then only downloaded vikendi. That stopped my game from crashing for 2 weeks but...

I play on a alcetal 7 and i factory reset my phone and uninstalled updates for the apps I don't need cleared all the data on the apps and force stopped them. And then only downloaded vikendi. That stopped my game from crashing for 2 weeks but it's now crashing and my connection on a 5G wifi router is now so bad. I have done literally everything the only thing that is left is going back into metro and get more ram. if any one replys to this do so on my Instagram.

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  Comment was last edited 1 day ago by Super User
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When Pubg Mobile Had Just Released My Note 3 neo Lollipop Worked Fine But now its 0.10 update and it crashes constantly . So i have to play arcade mode which my phone can handle but sometimes it also crashes by the way it becomes too hott and...

When Pubg Mobile Had Just Released My Note 3 neo Lollipop Worked Fine But now its 0.10 update and it crashes constantly . So i have to play arcade mode which my phone can handle but sometimes it also crashes by the way it becomes too hott and very laggy

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Haa same the problem I'm too facing with my galaxy note 3 snapdragon 800 processor lollypop os..
Plzz find any solution

  Comment was last edited about 4 months ago by Super User
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DUDE SERIOUSLY SAME PHONE SAME PROBLEM LIKE CRASHES WHEN IT GETS HOT...THE DEVICE GETS HOT LIKE WHEN WE REACH TOP 10 OR SO...SO ITS BAD ANY SOLUTIONS?

 
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Take your phone case off that helps with overheating

 
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It crashes but sometimes the game lag
But everything's okay on solo mode

 
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