S-Health no longer counts steps on my Samsung Galaxy Smartphone

If you own a Samsung Galaxy S5, Galaxy S4 or Galaxy Note 3, then you have the app S-Health automatically installed, which allows you to monitor and train your fitness. A function that is integrated into S-Health on the Samsung Galaxy smartphones, is the so-called pedometer. This pedometer uses a sensor of the smartphone, which detects vibrations. Based on the sequence of shocks the app recognise a walk and then declared these as steps. The pedometer is thus one of the most important and interessting features that are available in S-Health.

Now it may be that S-Health on your Samsung Galaxy smartphone does not count steps anymore. If so, we would like to show you a way how to get the pedometer working again.

For this you have to navigate to the system Settings of Android and open here the application manager. Change within the manager on the tab "All", then search for the app S-Health. When you found it tap on it to show the app information.

Next, tap on the button "Force Stop" and then "Uninstall Updates". This will reset the app S-Health to factory condition, but without deleting data that is saved in the app. (It is always worth to do a backup of your data). After the updates of S-Health are uninstalled, open S-Health as usual. The new update is now reloaded, and then S-Health should again count  the steps that you went with your Samsung Galaxy Smartphone.



This tip helped? Stay up-to-date and follow us on:

Nothing found?

Try our:

Search

... Or leave us a comment:



Comments (43)

  1. Eddie

After trying numerous suggestions, I installed Google Fit that somehow fixed the Samsung Health app

 
  1. Sijin

Not sure if its fixed for you. I faced the similar problem after upgrading from S7edge to Note8. My Note8 was not counting and showing steps. Ity shows the steps correctly from the connected Gear S Watch, but the phone will not count steps. The...

Not sure if its fixed for you. I faced the similar problem after upgrading from S7edge to Note8. My Note8 was not counting and showing steps. Ity shows the steps correctly from the connected Gear S Watch, but the phone will not count steps. The below steps fixed the problem for me.

Open S-Health App
In "Me" Section, touch/select the place where steps xxx/yyy is displayed with hourly data.
The "STEPS" page will open. On the right most part after "share" touch the "three dot icon" and select "View your step count data"
In the popup there are 3 options, select "All Steps"

Read More
 
  1. Andrew

As I updated my S5 from 5.0 to 6.0.1 it began to count steps incorrectly. Just shows half of the whole number.

 
  1. Luisa

No uninstall updates option on my samsung s5. Help please

 
  1. Glen

I just did the "Force Stop" and "Uninstall Updates" and it completely wiped out my previous workouts!!!!! Now how do I get them back????? :/

 
  1. Caroline

I have an S7 Edge and it suddenly quit measuring distance. I did the steps listed above, and it didn't correct the problem. I also can't use the ear buds that came with the phone because they make the volume do all kinds of crazy things. And...

I have an S7 Edge and it suddenly quit measuring distance. I did the steps listed above, and it didn't correct the problem. I also can't use the ear buds that came with the phone because they make the volume do all kinds of crazy things. And my previous workout info was lost when I upgraded to the Edge. I'm going to look for another running app.

Read More
 
  1. Elizabeth    Caroline

Caroline, mine too. One day it worked and the next it did not. No longer works on my Gear 2 either. Very frustrated.

 
  1. Val Kenney

My Galaxy S5, which I am stuck with until October 2017 no longer counts my steps using the Samsung Health App. This is important to me because my health insurance gives us money for reaching goals. It has become so bad that I have to restart my...

My Galaxy S5, which I am stuck with until October 2017 no longer counts my steps using the Samsung Health App. This is important to me because my health insurance gives us money for reaching goals. It has become so bad that I have to restart my phone 10-15 times a day. I did a 1 mile run this morning and it recorded a grand total of 282 steps when it should have been about 2,800. Have done all the fixes. Started phone in safe mode to eliminate any other apps causing the issue stills happens. Why won't Samsung listen and fix the problem?

Read More
 
  1. Avi kashyap

Hi the s health app is not runing properly it's says my device is compromised because of new security policy introduced in version 5.0, knox is not available on compromised devices (0x1100E0521) how to run this app plz help me out

 
  1. Dee

Hi there. This is a bit different but maybe you guys can help.... the app is not syncing my workouts from my watch properly! Any suggestions please? Thanx so much

 
  1. Bullroarer

Worked for me on my Galaxy S5 after the AT&T update.

 
There are no comments posted here yet
Load More

Leave your comments

Posting comment as a guest.
0 Characters
Attachments (0 / 3)
Share Your Location