S-Health no longer counts steps on my Samsung Galaxy Smartphone


If you own a Samsung Galaxy S5, Galaxy S4 or Galaxy Note 3, then you have the app S-Health automatically installed, which allows you to monitor and train your fitness. A function that is integrated into S-Health on the Samsung Galaxy smartphones, is the so-called pedometer. This pedometer uses a sensor of the smartphone, which detects vibrations. Based on the sequence of shocks the app recognise a walk and then declared these as steps. The pedometer is thus one of the most important and interessting features that are available in S-Health.

Now it may be that S-Health on your Samsung Galaxy smartphone does not count steps anymore. If so, we would like to show you a way how to get the pedometer working again.

For this you have to navigate to the system Settings of Android and open here the application manager. Change within the manager on the tab "All", then search for the app S-Health. When you found it tap on it to show the app information.

Next, tap on the button "Force Stop" and then "Uninstall Updates". This will reset the app S-Health to factory condition, but without deleting data that is saved in the app. (It is always worth to do a backup of your data). After the updates of S-Health are uninstalled, open S-Health as usual. The new update is now reloaded, and then S-Health should again count  the steps that you went with your Samsung Galaxy Smartphone.



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Comments (39)

  1. Glen

I just did the "Force Stop" and "Uninstall Updates" and it completely wiped out my previous workouts!!!!! Now how do I get them back????? :/

 
  1. Caroline

I have an S7 Edge and it suddenly quit measuring distance. I did the steps listed above, and it didn't correct the problem. I also can't use the ear buds that came with the phone because they make the volume do all kinds of crazy things. And...

I have an S7 Edge and it suddenly quit measuring distance. I did the steps listed above, and it didn't correct the problem. I also can't use the ear buds that came with the phone because they make the volume do all kinds of crazy things. And my previous workout info was lost when I upgraded to the Edge. I'm going to look for another running app.

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  1. Elizabeth    Caroline

Caroline, mine too. One day it worked and the next it did not. No longer works on my Gear 2 either. Very frustrated.

 
  1. Val Kenney

My Galaxy S5, which I am stuck with until October 2017 no longer counts my steps using the Samsung Health App. This is important to me because my health insurance gives us money for reaching goals. It has become so bad that I have to restart my...

My Galaxy S5, which I am stuck with until October 2017 no longer counts my steps using the Samsung Health App. This is important to me because my health insurance gives us money for reaching goals. It has become so bad that I have to restart my phone 10-15 times a day. I did a 1 mile run this morning and it recorded a grand total of 282 steps when it should have been about 2,800. Have done all the fixes. Started phone in safe mode to eliminate any other apps causing the issue stills happens. Why won't Samsung listen and fix the problem?

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  1. Avi kashyap

Hi the s health app is not runing properly it's says my device is compromised because of new security policy introduced in version 5.0, knox is not available on compromised devices (0x1100E0521) how to run this app plz help me out

 
  1. Dee

Hi there. This is a bit different but maybe you guys can help.... the app is not syncing my workouts from my watch properly! Any suggestions please? Thanx so much

 
  1. Bullroarer

Worked for me on my Galaxy S5 after the AT&T update.

 
  1. Shannon

I used these steps about 2 weeks ago and it corrected the problem, but it has since stopped again and these steps now do not work to correct it. Seems to me that it might fall under apps that they no longer care if "older" phones like a Samsung...

I used these steps about 2 weeks ago and it corrected the problem, but it has since stopped again and these steps now do not work to correct it. Seems to me that it might fall under apps that they no longer care if "older" phones like a Samsung Galaxy S5 work with. A phone manufacturer is counting on us getting annoyed with things not working and buying a replacement. They aren't likely focusing on phones older than the 2 newest generations. That being said... if anyone comes up with another fix for it please share because I'm stubborn and I really only NEED a phone for emergencies, so I'm going to get my money's worth out of this one.

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  1. Sandra futch

Step couter no longer counts steps. Have tried many suggested remedies..none work

 
  1. Daniel

My S5 does not give an option when I force stop it to uninstall updates. No downloaded app will count steps.

 
  1. Xross

S health is missing steps from my walks. The app has always worked perfectly, but in the Las few weeks it's missing half my daily steps.

 
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