Samsung Galaxy S6 is not recognized by Smart Switch – solution

It can happen to you with your Samsung Galaxy S6 that this is not recognized by your PC or by the software "Smart Switch". If that's the case, then you cannot create with SmartSwitch backups or also restore any backups on your PC.

We tell you now a simple trick which helps, to connect your Samsung Galaxy S6 with the computer and Smart Switch. Proceed as follows:

This trick requires that the USB debugging on the Samsung Galaxy S6 is activated. This option can be found in the developer options.
As the developer options in Android are not visible from the beginning and have to be activated, we want to show you first how this works on the Samsung Galaxy S6:

With the developer options you can change various options to improve the performance of the Samsung Galaxy S6. To activate the option you must open on the Samsung Galaxy S6 the following submenu:

From the home screen tap on Menu --> Settings --> Device Information

You can see the entry "Build Number". Now tap several times in quick succession on this entry in order to enable the developer mode.

After about seven times tapping on the entry "build number" at the bottom of the screen an information box with "developer mode enabled"appears. You can now see the developer options at "Menu --> Settings". Open them and then you see the "USB debugging" option. Slide the controller to enable this feature on your Samsung Galaxy S6.

This mode starts automatically once if your smartphone is connected to the computer via USB cable and is responsible for ensuring that the Samsung Galaxy S6 is recognized as a media device.
If you now connect the Samsung Galaxy S6 with your computer and SmartSwitch, then the software should detect your smartphone correctly and a backup of the data can be created or restored.



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Comments (10)

  1. Anuar

it is work! thank you

 
  1. Pat R

Worked perfectly - Thank you.

 
  1. TB

Same here. Issue was the USB cable!!

 
  1. Sandra

This did not work for me. I have smart switch on my PC and it always says to connect phone, but several USB cables have same result: it does not get recognized at all

 
  1. SK

I just switched to another USB cord after trying all the options and that worked.

 
  1. Ryan

I hope this helps... the above steps didn't work for me! I had to go an extra step:<br /><br />Go to setting >>>> developer options >>>> usb configuration and select MTP (media transfer protocol)<br /><br />Then I was able to see everything on my...

I hope this helps... the above steps didn't work for me! I had to go an extra step:<br /><br />Go to setting >>>> developer options >>>> usb configuration and select MTP (media transfer protocol)<br /><br />Then I was able to see everything on my phone while it was connected to my desktop with or without Smartswitch!<br /><br />Hope this helps

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  1. Kevin King

I tried every suggestion I could find: including swapping cables, reinstalling software, and this one - all with no joy. every time I tried to connect, Windows XP decided that my S6 was nothing more than a camera or scanner.. Tried Samsung's...

I tried every suggestion I could find: including swapping cables, reinstalling software, and this one - all with no joy. every time I tried to connect, Windows XP decided that my S6 was nothing more than a camera or scanner.. Tried Samsung's support pages - no help there. So I did a search for drivers for the SM-G920F and downloaded a copy from http://www.mediafire.com/download/ahb82984cq4h1rs/SAMSUNG_USB_Driver_for_Mobile_Phones_v1.5.49.0.exe<;br />Ran this, and it told me there was a driver already installed, did I want to replace it. Said yes. When finished, tried to reconnect ... and it worked first time!

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  1. Ruckie

It worked perfect! Thank you!!

 
  1. joe

If it does not work for you, try a different (better) usb cable. That was my experience.

 
  1. Mindy

I followed these instructions and have activated Developer Mode. I clicked on the USB Debugging option and opened SmartSwitch from my app. "Connect the device," ok, did, but nothing happens other than charging.

 
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