Most of you launch the app WhatsApp via the icon on the home screen. This icon usually shows the amount of new messages, which have not been read in WhatsApp. With a counter, which is mounted on the WhatsApp icon it can easily be seen if a new message has arrived.
However, it may happen that this icon does not show the right amount of new WhatsApp messages or even show nothing. The icon although doesn´t change if you have read all the messages in WhatsApp.
If you have the problem too then try the following tips:
1. Press long on the WhatsApp icon on the home screen until this can be moved to the trash at the top of the screen. Then go into the app menu, and place from there the WhatsApp icon back to the home screen.
2. Set the WhatsApp data back. Therefore navigate to Menu --> Settings --> Applications --> Application Manager --> tab "All" --> WhatsApp
In the App Information tap on the "Delete Data” button. Then open WhatsApp. You must now verify your phone number again. Subsequently, the issue should be resolved.
3. Disable the Activity Log within the developer options. If these are not visible, you have to activate them first: Instructions to activate developer options.
In the Developer options which are now visible in the settings, scroll all the way down to " Activity Log". The controller must be set to "Off". We hope that one of the tips above helped that the WhatsApp icon works again and the messages that are unread are indicated right on the home screen of your smartphone.