Samsung Galaxy Tab S is not recognized by PC - Solution

If you want to connect the Samsung Galaxy Tab S via USB cable with your computer to transfer files, such as photos, videos or documents, then it may happen on Windows 8 or Windows 10 that the smartphone is not recognized.

An error message could for example be: "USB Device Not Recognized" or "Driver could not be installed."

What can we try now, to connect the Samsung Galaxy Tab S via USB to the computer? We present here several tips on how to solve this problem with the USB connection and the tablet.

  1. Restart Samsung Galaxy Tab S

Probably the easiest way and what you should definitely try the first thing is to turn off the Samsung Galaxy Tab S and to disconnect it from the USB cable. Wait about three minutes and then turn the Galaxy Tab S again.

Is the smartphone fully booted again, reconnect it with the USB cable. Now the PC should recognize the Samsung Galaxy Tab S, by installing the correct drivers. Samsung Kies and mass storage access should now no longer be a problem. Try also to connect the cable into a different USB port of your computer. The driver will now be reinstalled for this USB port.

  1. Enable USB debugging on your Samsung Galaxy Tab S

Open on your Samsung Galaxy Tab S the settings via Home Screen --> App menu.

Navigate now on developing options ((Must be unlocked first)  and set within this menu the tick at "USB debugging" and confirm the subsequent message with "OK". Now connect the Samsung Galaxy Tab S again via USB cable to the computer. Now the Windows PC should recognize the smartphone.

  1. Check USB cable

Try another USB cable to connect the Samsung Galaxy Tab S to the PC. Some USB cables will not work properly, which is why you should make this test absolutely. Best to use is the original Samsung USB cable that was included from stock.

About the Author

Manuel Solvemix Team small

Manuel has been involved with technology for more than 15 years, especially with mobile phones, smartphones and PC systems and shares his passion here in this blog. If he can help someone with a technical problem, he is especially happy about it.