Unfortunately the process com.android.phone has stopped - solution

Maybe you receive on your Android smartphone the following error if you open an app, such as the phone app:

"Unfortunately the process com.android.phone has stopped"

The error message means that you can not properly use the application without having to reproduce this error again. Since this is a bug, which is not too easy to solve, we would like to present you a few suggestions that may perhaps resolve this.

To fix the error "Unfortunately the process com.android.phone has stopped" on your Android smartphone, the attempt the following solutions:

1. Reset the Phone App on your Android device

To do this, open from your home screen the menu and then the Settings. Search there for "Application Manager" and tap on it. In the Application Manager itself, switch to the tab "All" and then search for "Telephone". Have you found the entry in the list, tap on it to open the app information.

Tap now in the following order the buttons within the app-info:

     1. Force stop
     2. Clear data
     3. Clear cache

Then restart your Android smartphone. The error "Unfortunately the process com.android.phone has stopped" should now not appear anymore on your Android smartphone. If not, try Tip #2:

2. Wipe cache partition on your Android smartphone (data is not deleted!)

Turn your Android smartphone off by long pressing on the Power On / Off button. Now you need to press and hold the following key combination:

- Power On / Off
- Volume +
- Home button

If your phone vibrates once, release the Power On / Off button, but keep the other two keys from the key combination pressed until a menu appears on the display. Here you can now use the volume button to select "Wipe Cache Partition". Confirm with the "Power On / Off" button to delete the cache. Then mark "Reboot phone" to reboot your Android phone. Finish!

Then, the error "Unfortunately the process com.android.phone has stopped" should no longer appear when you open an app like the phone app.


Comments (163)

This comment was minimized by the moderator on the site

Only way to fix it is by factory resetting the phone. Try to back everything up to Google first. ONLY way to resolve is factory resetting the phone.

 
This comment was minimized by the moderator on the site

i have zenfone z007, after i factory reset, it still happened. and it only stop when i remove my simcard, how can i use my phone without my contact? please help me on this matter

 
This comment was minimized by the moderator on the site

i have a huawei mate pro when i restart my phone it always display a message "unfortunately process com.android.phone stopped" and "unfortunatelt system IU stopped". and when i reboot it always "no command" . what should i do. pls help me. thanks.

 
This comment was minimized by the moderator on the site

How about for the ANS phone I see this error messages, and if I will choose this option Wipe cache partition on your Android smartphone what will be happen on my phone. Thanks.

 
This comment was minimized by the moderator on the site

How do you fix it ? Because mine shows same thing

 
This comment was minimized by the moderator on the site

I have a Galaxy S5. I have tried both of your methods. Neither one worked. I've even tried the "Reboot to Boot loader". I get the android logo and it says "Downloading...... Please con't power off". I left the phone plugged in all night and when...

I have a Galaxy S5. I have tried both of your methods. Neither one worked. I've even tried the "Reboot to Boot loader". I get the android logo and it says "Downloading...... Please con't power off". I left the phone plugged in all night and when I woke up, the screen hadn't changed. It looked like nothing happened. I've done a factory reset, which wiped all the data and this fixed the problem, but now its back I think it's because I turned off the Clipboard and it asked me if I wanted to install the factory edition? Your choices are "OK" or "Cancel" if you cancel, nothing happens. if press OK, this is when the app get uninstalled. There was some other annoying application I uninstalled also. Ever since this error came back and I can't get rid of it. Also, Verizon is trying to get me to install McAfee Security, but I think I'd have to pay fir it. Someone suggested taking out the SIM card. Any other suggestions?

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This comment was minimized by the moderator on the site

My phone redmi note 4 in call log app they don't show me all type of calls outgoing, incoming, missed calls, all type of calls help me

 
This comment was minimized by the moderator on the site

I have a LG G4...But I cant even get into any APP program...I have tried resetting...same problem

 
This comment was minimized by the moderator on the site

yea none of that worked on my sharp aquos crystal 306sh please some help

 
This comment was minimized by the moderator on the site

Samsung Galaxy Young 2
I took the back off the phone removed the battery and Sim card then put them back again
turned the phone back on and the message has cleared and has not returned so far.

 
This comment was minimized by the moderator on the site

i have huawei 520-u22 when it restarts, it displays a message that unfortunately the phone android has stopped. phone process stopped. please help

 
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