The Huawei P20 Pro has a 128GB internal memory, which gets fuller with time. Usually you have stored several thousand pictures and videos on the internal memory, which you have taken with the integrated main camera.
If the time has come for you to back up the data to your computer or to swap it out, the USB cable is usually used, so you connect the Huawei P20 Pro to your PC via USB cable and start transferring the photos and videos.
Here it becomes then usually already immediately problematic.
1. The image folder can usually no longer be opened with large amounts of data in "DCIM - Under Windows, "No feedback" appears.
2. If images can be copied, an error message "Unknown error" may appear.
So what can you do if you have to transfer large amounts of data from the Huawei P20 Pro like photos and videos to a computer via USB? The following instructions will help you:
Tips if the DCIM folder cannot be opened via USB on the Huawei P20 pro
Use USB 3.0 port
If available, it is important that a USB 3.0 port is used on the PC. You can find out whether you have such a connection here:
- Do I have a USB 3.0 port?
Original USB cable
Use the original USB cable included with your P20 Pro. A test with another cable has led to the problems described above.
Enable USB debugging
The USB debugging helps to optimize the transfer in any case. How to enable USB debugging is explained in this article:
Transfer method "transfer photos"
After you have connected the Huawei P20 Pro via USB cable, pull down the status bar and select "Settings - Load via USB". Then a window opens where further options can be defined. Here's how it looks:
USB Settings - Huawei P20 pro
- Transfer photos
- Transfer files
- Load only
- reverse charging
- Enter MIDI
Please select "Transfer photos" here.
We hope that one of the four tips has helped you to transfer the large amount of pictures and videos from your Huawei P20 Pro via USB cable to your computer and save them there.