Microsoft Store does not connect when using a VPN

If you are connected to a VPN network and then want to open the Microsoft Store via Windows 10, it may happen that no connection can be established. The reason for this is a setting that does not allow the store to connect to the server.


To solve the problem, you can configure the VPN connection to re-establish a connection with the following few steps.

Add default gateway for the virtual VPN adapter

For unknown reasons, Microsoft services do not connect through the VPN and therefore the scenario arises that the Microsoft Store has no Internet access. By hard-coding the gateway this is often fixed. This is done by the following two steps:

Step 1: Check IP address

First of all, you need to make sure you have the correct IP address for your router. To do this, open the command prompt from the search box by entering "CMD".

Then type the following command below and press Enter:

  • ipconfig/all

Look for your actual NIC, the name is in the description, and note the IP address for the default gateway.

Step 2: Adjust VPN adapter

1. open Settings --> Network and Internet

Then right-click on the VPN adapter and select it:

  • Properties --> IPv4 > Properties --> Advanced --> IP Settings tab

Select "Add" under Default Gateway and enter the IP you noted down before. Confirm the entry.

Then restart the computer or Windows. You should then be able to access the Microsoft Store with your VPN client without any problems.


About the Author

Manuel Solvemix Team small

Manuel has been involved with technology for more than 15 years, especially with mobile phones, smartphones and PC systems and shares his passion here in this blog. If he can help someone with a technical problem, he is especially happy about it.